When your child boards, you hand the school an extraordinary trust — and the school owes you something concrete in return: communication that is predictable, honest and organised through proper channels, never dependent on knowing the right person’s mobile number. Here is what you should receive from St. Peter’s, and how.
What parents receive, and through which channel
| Information | Channel |
|---|---|
| Academic progress and assessment | Secure parent portal, scheduled reports and parent-teacher meetings. |
| Boarding adjustment and pastoral updates | Scheduled communication from the authorised residential or pastoral contact. |
| Health concerns | Direct contact from the health team, calibrated to seriousness and policy. |
| Calendar, events and changes | Official email, portal notification and the dated school calendar. |
| Fees and payment records | Secure accounts communication and the verified payment system only. |
| Leave, exeats and travel | Approved request-and-confirmation process through the parent portal. |
| Urgent incidents | Direct school contact under the emergency communication procedure. |
A two-way street
Communication is not only what the school sends. You know your child’s baseline better than anyone; if something in a call or letter home worries you, contact the named pastoral lead early. Small signals shared promptly are how school and family together keep a child thriving.